Contact Us
Let’s Stay in Touch
Have a question, suggestion, or just want to say “hi”? We’d love to hear from you! Whether you're a lifelong fan of our mango nectar or just discovered our new unique beverages, our team is here to help. Reach out and we’ll get back to you faster than you can say ¡Jumex!
Orders & Shipping
Where do you currently ship to? Do you ship internationally?
We currently ship within the contiguous U.S. Some products may also be shipped to Hawaii and Alaska;
however, this may affect delivery times and shipping costs. At this time, we do not offer international
shipping.
When should I expect my package?
Orders typically arrive within 5–7 business days.
I received a notice that my package has arrived and it’s not here yet. What should I do?
If your package is marked as delivered but you haven’t received it, please contact our customer support
team at hello@jumex.com for assistance.
What do I do if I receive the incorrect item or my order is damaged?
If you receive an incorrect or damaged item, please email us at hello@jumex.com and include your order
number and proof of purchase. Our team will be happy to assist.
Product, Health & Nutrition
What is the shelf life of Jumex products?
Unopened Jumex nectars and Aguas Frescas are shelf-stable for at least 12 months. Once opened, we
recommend refrigerating and consuming within 7 days for the best quality.
Do Jumex products need to be refrigerated?
Unopened Jumex products do not require refrigeration and should be stored in a cool, dry place. Once
opened, please refrigerate and consume within 1 week to maintain freshness and flavor.
Do Jumex products contain added sugar or sweeteners?
Yes. Jumex nectars and Aguas Frescas contain added sugar. The amounts for our 11.3 oz (335 mL) cans are:
o Fruit Nectars:
- Guava: 25 g added sugar
- Strawberry Banana: 29 g added sugar
- Mango: 25 g added sugar
o Aguas Frescas (all flavors): 25 g added sugar
Do Jumex products contain common allergens (nuts, dairy, soy, etc.)?
No. Jumex products do not contain major allergens defined by the FDA (milk, eggs, fish, crustacean
shellfish, tree nuts, peanuts, wheat, soybeans, and sesame), unless listed on the label. Always check your
specific product’s ingredients and label for more information.
Do you use preservatives in your products?
Yes. Our nectars contain preservatives to ensure freshness and product stability. The specific preservatives may vary by flavor and formulation.
Can children consume Jumex products?
Most of Jumex products can be consumed by children. Our non-caffeinated beverages can be enjoyed by most
children in moderation as part of a balanced diet. Infants and very young children have different nutrition
needs, so please check with your pediatrician about juice and added sugars. Jumex Energy contains 150
mg of caffeine per can and is not recommended for children, pregnant or nursing women, or anyone
sensitive to caffeine. Jumex Hard contains 5% alcohol and should only be consumed by people 21 years of
age or older.
